People Solutions Supervisor

Job Qualification:

• Bachelor’s Degree in Human Resources Management, Psychology, Business Administration, or related field
• Minimum 3-5 years of experience in Human Resources, HR Operations, or People Solutions
• At least 1-2 years in a supervisory or team lead capacity
• Strong knowledge of HR processes, employee lifecycle, and regulatory compliance aligned with US federal, State, and Local labor laws
• Experience with HRIS platforms such as ADP, Jobvite, or similar systems, including user support and data management
• Demonstrated experience in supervising or mentoring a team, including performance monitoring, delegation, and training
• Strong project management, analytical, and problem-solving skills with the ability to manage multiple tasks under tight deadlines
• High attention to detail, accuracy, and data integrity, especially in handling employee records and system audits
• Proficiency in MS Office Suite
• Ability to work independently and collaboratively in a fast-paced, night-shift environment
• Excellent in written and verbal communication skills

Job Responsibilities:

• Lead and supervise the daily operations of the People Solutions team, ensuring consistent delivery of HR services and timely resolution of employee concerns
• Set clear KPIs and goals, provide coaching and feedback, and support professional development of direct reports
• Escalate team issues or capacity constraints as needed to leadership for resolution
• Provide exceptional customer service to internal and external stakeholders, ensuring all inquiries are addressed within a 24–48-hour turnaround
• Build strong working relationships with Operations, Legal, Compliance, Benefits, Payroll, and other cross-functional teams
• Review, audit, and validate employee data across multiple systems to ensure accuracy and alignment with company policies and US labor regulations
• Oversee documentation practices and ensure proper policy application in employee records and transactions
• Investigate data errors and coordinate corrective actions with relevant departments
• Provide guidance and support on HR systems (e.g., ADP, Jobvite), including onboarding processes, password resets, permissions, and system access
• Monitor system usage, data flows, and support issue resolution or escalation for technical concerns
• Ensure system configurations and settings are accurate and meet operational needs
• Oversee the generation and delivery of HR reports and dashboards; ensure data is presented accurately to stakeholders
• Collaborate with leadership on initiatives to improve systems, processes, and employee experience within the People Solutions function
• Contribute to HR-related projects, including process improvements and compliance enhancements

Job Types: Full-time, Permanent

Pay: Php40,000.00 - Php53,000.00 per month

Benefits:

• Company events
• Health insurance
• On-site parking
• Paid training
• Pay raise
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Supervisory: 3 years (Preferred)
• Shared Services: 2 years (Preferred)
• BPO: 2 years (Preferred)

Work Location: In person