A. Clinical Receptionist
Vacancy Site: PGH, Manila
Salary Bracket: 16k - 18k
Role and Responsibilities:
1. Customer Service
− Communicate with customers by phone or social media (e.g. viber, messenger, email, etc.) to obtain information needed to resolve inquiries
− Review patient account information in various system, perform research as necessary, and take appropriate action to resolve patient inquiry.
− Follow-up appointments thru calls during weekends.
− Answer calls promptly and retrieve messages.
− Scheduling new and follow-up patient appointments.
− Check in patients as they arrive, verify information, collect co-payments.
− Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone.
− Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
− Answers calls accurately and with exceptional customer service at all times.
− Ensures caller’s needs are met and accurate information is obtained.
− Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail
− Addresses concerns of patients, provides service recovery, and escalates issues as needed.
− Assist patients with payments arrangements including financial assistance information (e.g. PCSO, DOH, DSWD and other government agencies), providing price estimates.
− Counsels patients about unpaid bills.
− Acts as patient advocate and liaisons with various departments to meet mutual goals.
− Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
2. Clerical Duties
− Prepares paper work necessary for the patient visit.
− Encoding and sending Patients Monitoring, number of patients. Number of radiopharmaceutical order and scan every after shift thru email and viber.
− Encoding and sending of Independent Accounting for accounting purposes file. −
− Booked and schedule patients for accommodation, day before or after procedure. − Releasing of results thru email and LBC.
− Monthly Report
Preferred Skills
- Bachelor’s degree in related field
- Ability to effectively communicate with patients, families, physicians and hospital staff.
- Basic computer skills
- Professional, friendly attitude With experience for at least 1 year in related field
Job Type: Full-time
Pay: Php16,000.00 - Php18,000.00 per month
Benefits:
- Paid training
- Pay raise
- Transportation service provided
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Work Location: Remote
