Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Associate, Trust and Safety - English
In this role, you will support customers in English, email, and other support tools.
Responsibilities
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Provides prompt and efficient service to clients including appropriate escalation of any issues.
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Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.
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Actively seek solutions through logical reasoning
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Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
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Serve as an advocate for the user community.
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Label content and flag for action
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Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
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Provide Email/Chat, back-office operations support and troubleshoot and resolve issues and to also provide 3rd party app support & testing.
Qualifications we seek in you!
Minimum Qualifications / Skills
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Able to work on midnight, 24 X 7 rotating weekday, and weekend shift on a rotational basis, based on the schedule and business requirement.
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Any Diploma/Advanced/Higher/Graduate Diploma or Equivalent degree
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Fresh graduate or candidate with experience in service support/related field
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Effective, clear, and professional written communication in English and Bahasa to support clients (Read and write grammatically correct sentences) via Chat, Email and other support tools.
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Flexibility to take on multiple tasks, problem solving/critical thinking skills.
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Demonstrates composure, professional attitude and technical (Computers, Internet) savvy.
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Preferably with service support experience
Preferred qualifications
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Effective probing skills and analyzing / understanding skills.
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Problem solving skills with customer centric approach.
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Must be able to work on a flexible schedule (including weekend shift work)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.