At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The PMO Project Manager is responsible for managing a wide range of initiatives for the Global Project Management Office of NICE with the goal of improving speed of project delivery, increasing efficiencies, standardizing processes, building documentation and promoting standardization, adherence, and PM knowledge.
How will you make an impact?
- Plan and manage various improvement initiatives to continually enhance our end-to-end project/program management practices.
- Build and optimize project documentation
- Produce and analyze reports from various systems to pinpoint patterns and trends.
- Work closely with Project Managers and Regional Directors to ensure accuracy and integrity of project data and alert of issues/trends
- Plan, manage, and orchestrate trainings
- Collaborate with Knowledge team to write and/or update internal documentation
- Facilitate PM on-boarding to ensure access to appropriate PM tools/information and participation in necessary training.
- Educate internal personnel on process and procedure changes, key findings from project analyses, and guide on action steps.
- Ensure that project success measures are in place and tracked.
- Drive the adoption of best practices across the services organization.
Have you got what it takes?
- Excellent verbal and written communication skills
- Collaborative mindset
- Experience managing projects in a professional services and/or implementation organization
- PMO and associated tool (PSA, MS Word, Excel, PowerPoint, and Project) experience
- Ability and willingness to work in a highly dynamic environment
- Ability to work in a global collaborative team environment
- Strong business acumen and orientation
- Excellent attention to detail
You will have an advantage if you also have:
- Experience managing process improvements
- Experience working in Agile structure
- Organizational change management
- PMP, CSM or other certification/credentials
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 7375
Reporting into: Director, Global PMO and Service Operations
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
