The Commercial & Investment Bank is a global leader across investment banking, payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. The role is part of the Global Quality Management for the Commercial Card Client Service.
As a Quality Analyst within the Global Quality Management team, you will monitor client interactions across all regions and provide independent reviews of employee actions and business processes. Your role includes conducting thorough quality assessments, documenting findings, and providing actionable insights for improvement.
Job responsibilities:
- Conduct thorough quality assessments to ensure accuracy and adherence to Standard Operating Procedures (SOPs). Document findings and provide actionable insights for improvement.
- Accurately enter quality review data into Webstats/ACES for comprehensive tracking and reporting. Ensure data integrity and timely updates.
- Proactively engage appropriate resources to address and mitigate risks with urgency. Develop and implement effective remediation plans to resolve identified issues.
- Clearly communicate key findings to Client Operations business partners and senior leaders. Collaborate with management to escalate issues following established escalation protocols.
- Offer constructive feedback to business partners on quality performance metrics. Regularly report and present metrics to the Line of Business (LOB) to highlight quality results and trends.
- Work closely with fellow Quality Analysts to share insights and determine best practices. Foster a collaborative environment to enhance overall quality standards.
- Identify gaps in the audit process and develop continuous improvement plans. Present recommendations to management for future assessments and process enhancements.
- Continuously update knowledge of current regulatory requirements relevant to responsibilities. Ensure compliance and integrate regulatory changes into quality assessments.
- Build a strong understanding of operational processes to enhance the effectiveness of quality assessments and recommendations.
- Participate in and/or lead quality
Required qualifications, capabilities, and skills:
- Must be fluent with Portuguese language for both oral and written
- Experience in Financial Services, Risk Management, or Wholesale Payments
- Strong communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly
- Ability to review documentation and provide summary overviews and trending analysis for internal and external audiences
- Must demonstrate critical thinking skills, solve problems creatively, plan and meet deadlines, as well as demonstrate strong sense of personal accountability
Preferred qualifications, capabilities, and skills:
- Bachelors’ degree graduate
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
