Key Responsibilities:
Analyze contracts and identify Quality, Risk, and Compliance (QRC) deliverables Conduct gap analyses of account processes in alignment with the Global Quality Implementation Plan Develop and implement corrective actions to resolve non-compliance issues Improve processes and procedures to enhance account performance Create and maintain reporting dashboards for account status and performance metrics Support training initiatives and communication efforts within the Quality & Compliance function Contribute to the Global Community of Practice by maintaining participant lists, creating communications, and collating best practices Assist with the Responsible Business Alliance framework submission for APAC accounts Develop lessons learned communications using creative methods (e.g., caricature-based) Support quality-related events and learning series Interact with site teams and cross-functional SMEs to discuss audit findings and implement improvements
Qualifications and Experience:
- Postgraduate degree in a relevant field
- 3-5 years of experience in Quality & Compliance or IFM Operations with a focus on quality management
- Strong understanding of quality management systems and compliance frameworks
- Excellent analytical and problem-solving skills with a process-oriented mindset
- Outstanding communication and stakeholder engagement abilities
- Proven ability to work collaboratively in a team environment
- Experience in creating and delivering reports and presentations
- Proficiency in data analysis and visualization tools
Key Competencies:
- Attention to detail and accuracy
- Strong ethical standards and commitment to excellence
- Ability to work in ambiguous situations and adapt to changing priorities
- Resourcefulness and perseverance in driving initiatives to completion
- Time management skills and ability to meet deadlines
- Cultural awareness and sensitivity in a global business environment
This role offers an opportunity to showcase your expertise in quality and compliance while contributing to the continuous improvement of JLL's global operations. The ideal candidate will bring a combination of technical knowledge, analytical skills, and effective communication abilities to drive excellence across the organization.
