Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
From detangling complicated use cases to delighting our customers, the Grab Support (GS) team provides customer support and solutions to in-country business units for multiple verticals. We aim to out-serve our users and turn their not-so-good experience into a memorable and delightful one.
Get to Know the Role
As the Regional Workforce Management Assistant Manager, you will report into the Senior Manager, Regional Workforce and Business Analytics and work onsite in the Grab Pasig City office.
You will play a vital role in a dynamic team dedicated to inspiring excellence in workforce planning and financial management. Your primary responsibilities will include creating Power BI reports that provide valuable insights into workforce performance. You will enhance overall performance through trend analysis, project management, and the implementation of inclusive engagement frameworks and accurate data management.
You will directly report to Business Analytics Lead, Customer Experience. This is an onsite role to our Exquadra Tower, Pasig City office.
The Critical Tasks You Will Perform
- You will create Power BI reports that deliver valuable insights into workforce performance, using data analytics to identify trends and support informed decision-making.
- Your role will also involve maintaining accurate headcount and system records, ensuring data integrity.
- As the administrator of the Workforce Management (WFM) NICE scheduling system, you will troubleshoot any issues that arise to ensure seamless operation.
- You will lead workforce management projects and collaborate on initiatives for process improvement.
- You will help provide workforce financial projections and monitoring operational costs to improve efficiency.
Qualifications
What Essential Skills You Will Need
- We are looking for a Bachelor's Degree holder with at least 4 years of experience in workforce management report and analytics.
- You are proficient in Power BI, Tableau, Advanced Excel (VBA)
- You have knowledge of data programming (Python, R), and SQL on AWS/ Azure
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
