- Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilization of and adherence to the Quality guidelines as required by Clients.
- Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.
- Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.
- Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.
- Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.
- Sell all rooms at a rate that maximizes owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.
- Monitor all parked reservations in RMS for assigned property – shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.
- Track sales promotions/advertising as required & advised.
- Ensure all marketing information (source, region, market and origin fields) is entered correctly to ensure the effective tracking and reporting of the information required.
- Send daily / weekly report to your manager of all statistical information as required in the policies and procedures.
- Monitor Personal Inbox for policy/process updates, action items, promotions & internal communications.
- Carry out any additional duties as required by the Floor Manager, Revenue Manager or Chief Commercial Officer.
- Enter confirmed reservations into RMS, ensuring all Guest Information & Data Fields are accurate.
Job Type: Full-time
Pay: Php20,000.00 - Php30,000.00 per month
Benefits:
- Company events
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Reservation: 1 year (Preferred)
Language:
- English (Preferred)
Willingness to travel:
- 75% (Preferred)
Work Location: In person
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