Reservations Associate

JOB SUMMARY
Reservations Associate at City Garden Grand Hotel is responsible for assisting guests with their booking needs and ensuring a seamless reservation experience that reflects our commitment to warm hospitality and exceptional service. The role requires excellent communication, attention to detail, and a proactive approach to enhancing the guest experience at our vibrant Makati location.

Key Responsibilities

• Reservations Handling
• Process all reservation requests, modifications, and cancellations promptly and accurately.
• Confirm reservations via email or phone, ensuring that all guest details and preferences are recorded.
• Ensure adherence to hotel policies related to payment terms, booking conditions, and cancellation policies.
• Guest Relations and Customer Service
• Answer guest inquiries regarding room types, amenities, packages, and promotions unique to City Garden Grand Hotel.
• Provide exceptional service to each guest, ensuring that inquiries are met with professionalism and efficiency.
• Address special requests, including room preferences, special occasions, and loyalty program benefits.
• Sales and Upselling
• Identify opportunities to enhance guest stays through room upgrades, dining packages, and other amenities offered by the hotel.
• Inform guests of any available promotions and recommend suitable options to match their preferences.
• Consistently contribute to occupancy and revenue goals by promoting room upgrades and hotel packages.
• System and Data Management
• Accurately enter all reservation information into the hotel’s property management system (PMS) and maintain organized guest records.
• Regularly update room inventory and availability across relevant booking platforms.
• Coordinate with other departments to ensure accurate room allocation and seamless guest experience.
• Interdepartmental Communication
• Work closely with the front desk, housekeeping, and concierge teams to ensure all guest requests and expectations are met.
• Communicate VIP arrivals, special requests, and room preferences to relevant departments to enhance service delivery.
• Promptly report guest concerns or feedback to management for swift resolution and improvement.
• Administrative Support
• Prepare and submit daily, weekly, or monthly reservations reports as required.
• Keep records updated, organized, and in compliance with hotel policies.
• Assist the Reservations Manager with special projects or additional duties as assigned.

Job Types: Full-time, Permanent

Pay: Php17,000.00 - Php19,000.00 per month

Benefits:

• Free parking
• Health insurance
• Paid training
• Staff meals provided

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Holidays

Supplemental Pay:

• 13th month salary
• Overtime pay

Application Question(s):

• Do you have experience in Reservation?

Education:

• Bachelor's (Required)

Expected Start Date: 06/16/2025