Job Description
Join our dynamic and collaborative team at Zendesk, a global leader in customer service software, where you’ll play a pivotal role in our commercial success. As a RevOps Deal Support Sr. Specialist, you will be the engine that drives deal velocity and ensures compliance, working closely with our sales team and other key stakeholders. If you are a detail-oriented professional with a passion for process and a knack for problem-solving, you will thrive in this environment and make a significant impact on our journey toward operational excellence.
What you'll be doing
Efficiently process sales orders and complex deals, including new business, renewals, and product expansions, ensuring accuracy and adherence to company policies.
Serve as a trusted advisor to the sales team, providing expert guidance on contract compliance, deal structure, and internal approval processes.
Proactively collaborate with cross-functional teams like Finance, Legal, and Revenue Recognition to expedite urgent and exceptional deals.
Troubleshoot and resolve pre-signature inquiries and sales-related support tickets, ensuring a smooth and efficient deal flow.
Contribute to root cause analysis for escalated deals, helping to identify systemic issues and prevent future roadblocks.
Diligently monitor and achieve individual performance metrics (SLAs) to ensure timely and high-quality service delivery.
Participate in ad-hoc projects focused on data analysis and process improvement under the guidance of senior team members.
Be open to adjusting shift schedules as needed to support our global business operations.
What you bring to the role
Required Experience
2 - 4 years of experience in a sales operations, order management, billing, or deal desk support role within the BPO, IT, or software industry.
General knowledge of sales cycle processes and contract compliance.
Demonstrated proficiency with CRM tools, with a strong emphasis on Salesforce.
A keen eye for detail, strong organizational skills, and a commitment to accuracy.
Excellent communication and collaboration skills, with the ability to work effectively with various internal stakeholders.
Preferred Requirements
Experience with billing or subscription management platforms like Zuora.
A background in supporting a B2B software as a service (SaaS) business model.
A proactive and adaptable mindset, with a proven ability to thrive in a fast-paced and evolving work environment.
A degree in Business Administration, Finance, or a related field.
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Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
