Job Scope:
The Sales and After-Sales Support Manager is responsible for overseeing the end-to-end customer experience—from initial inquiry to post-delivery support—ensuring seamless coordination between the sales, design, and technical teams. This role manages Sales Coordinators, Interior Designers, and AutoCAD Operators to ensure accurate proposals, prompt customer service, and successful project execution. The manager will ensure customer satisfaction while improving internal workflows, driving sales efficiency, and addressing post-sales concerns.
Key Responsibilities:
Sales Management:
- Supervise Sales Coordinators in processing quotations, sales orders, and client communication.
- Ensure timely follow-up on inquiries, quotations, and project proposals.
- Collaborate with Sales Executives and Designers to understand client requirements and deliver suitable furniture solutions.
- Review client contracts, proposals, and layout plans for accuracy and feasibility.
Design and Technical Coordination:
- Oversee Interior Designers and AutoCAD Operators to ensure proper planning, layout, and customization of office and home furniture.
- Approve technical drawings, revisions, and final layouts before production or installation.
- Ensure accuracy of BOQs and specifications provided to production or procurement.
After-Sales Support:
- Monitor delivery, installation, and turnover schedules.
- Resolve client concerns regarding damages, delays, layout mismatches, or design deviations.
- Coordinate with production, logistics, and warehouse teams to address service issues and provide quick resolutions.
- Lead post-installation quality checks and ensure client satisfaction.
Team and Process Management:
- Set team goals and KPIs; conduct performance reviews.
- Streamline internal workflows to reduce lead time from sales to installation.
- Facilitate communication between departments to align client expectations and execution.
- Train and mentor team members for continuous improvement.
Qualifications:
- Bachelor’s Degree in Business Administration, Interior Design, Architecture, or related field.
- Minimum 5–7 years of experience in furniture sales/project coordination, with at least 2–3 years in a managerial role.
- Strong understanding of office and residential furniture systems, customization, and installation processes.
- Proficient in interpreting design layouts and technical drawings (AutoCAD knowledge is an advantage).
- Excellent leadership, communication, and organizational skills.
- Proven ability to handle cross-functional teams and manage multiple ongoing projects.
- Client-focused, solution-oriented, and capable of managing expectations professionally.
- High attention to detail with strong documentation and reporting skills
- skills
Location: G/F Whse C Km 14 Merville Industrial Complex, Merville Access Road Paranaque city
Job Types: Full-time, Permanent
Pay: From Php30,000.00 per month
Benefits:
- Health insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Work Location: In person
