POSITION SUMMARY
Office-based role supporting Direct Cruise Consultants in managing guest bookings post-sale, key objectives will be improving service quality and booking retention through pro-active phone and e-mail contact.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Liaise (phone and e-mail) with Cruise Consultants and guests, as first point of contact for post-sale services such as:
- Air bookings and service
- Hotel/Land/Transfer requests
- Visa information
- General administration (documents, guest information, booking updates etc.).
- General guest queries.
- Manage customer data in CRM.
- Facilitate post-cruise guest relations issues, and other escalations.
- Assist in last-minute guest communications (phone and e-mail).
- Ad hoc tasks and projects as required.
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