ob description
Our Sales Assistant plays a vital role in ensuring a seamless and compassionate experience for current/potential residents and their families. This role combines administrative responsibilities, client interactions, logistical coordination, and procurement support. The CSO collaborates closely with the Clinical and Admin Teams to uphold service excellence while managing multiple priorities with professionalism and empathy. A successful candidate is highly organized, solution-oriented, and composed in handling inquiries, concerns, and high-pressure situations.
Key Responsibilities:
Administrative & Client Support:
- Prepare, review, and coordinate contracts, affidavits, and notarization paperwork.
- Organize and maintain both digital (Google Drive) and hard copy files, ensuring confidentiality and accuracy.
- Conduct facility tours and oculars for prospective clients; assist in contract signings and provide orientation for new residents and their families.
- Respond promptly, clearly, and professionally to inquiries from families or representatives; escalate sensitive concerns to the Client Services Supervisor or Clinical Head as appropriate.
- Manage and update resident profiles and records in coordination with the Admin and Clinical Teams.
- Monitor and manage client inquiry pipelines and follow-ups using CRM tools such as Click Up.
- Coordinate family visits, out of facility, and resident participation in special events in line with the facility’s schedule and clinical considerations.
- Assist in the move-in and discharge processes, including documentation, room preparation, and logistical arrangements.
- Support marketing and resident engagement efforts, including preparing welcome kits, personalized cards, and care packages for holidays or special milestones.
Procurement & Inventory Management:
- Facilitate and document purchase requests for residents’ personal needs, ensuring transparency, timely procurement, and accurate tracking of deliveries and expenses.
- Record and reconcile all purchases with corresponding receipts, and update logs regularly for audit readiness.
- Conduct regular inventory checks of resident toiletries and essential care supplies.
- Tag, document, and safely store incoming personal belongings and supplies.
- Monitor usage patterns and proactively coordinate the replenishment of standard care items.
- Collaborate with the Admin and Clinical Teams to forecast supply needs or respond to changes in residents’ care requirements.
Additional Responsibilities:
- Maintain a courteous, empathetic, and professional presence during interactions with families, residents, and visitors, whether in person, via email, or over the phone.
- Assist in planning and executing family engagement activities or facility events involving residents and their loved ones.
- Participate in internal quality improvement initiatives, particularly those focused on client satisfaction, documentation processes, or communication workflows.
- Assist in emergency or incident documentation, especially when concerns are raised by residents or family members.
- Uphold the highest professional and ethical standards in the handling of all personal data, communications, and interactions, always ensuring respect for resident privacy and dignity.
Qualifications:
- Bachelor’s degree in business, Hospitality, Communications, or related fields (fresh graduates are welcome to apply).
- Strong organizational skills and high attention to detail.
- Excellent communication and interpersonal skills; calm, composed, and service driven.
- Comfortable performing basic procurement tasks and managing inventories.
- Proficient in Google Workspace (Sheets, Docs), Microsoft Office, and CRM tools such as Click Up.
- Ability to manage multiple priorities, collaborate across teams, and adapt in a dynamic care environment.
- Professional, dependable, and committed to continuous learning and client service excellence.
Job Type: Full-time
Pay: Php30,000.00 - Php32,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Pasay: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- The Position will require assignment to 2 different locations. Pasay and Muntinlupa. Will that be okay for you?
Work Location: In person
Expected Start Date: 06/18/2025
