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Senior Consultant Business Performance Analytics

IHG
Pilipinas
Full time
3 weeks ago

As a Senior Consultant, Business Performance Analytics, you will take a leadership role in collecting, analyzing, and interpreting large and complex datasets to drive strategic decision-making. You will work closely with cross-functional teams to derive actionable insights from contact center data and provide recommendations for improvements.

Key Accountabilities

 

Key Skills & Experiences


Education
•    Bachelor’s Degree with a concentration in Statistics, Mathematics, Economics, and other related fields of studies (Information Technology, Operations Research, Data Science) or an equivalent combination of education and work-related experience. 


Experience
•    5+ years progressive work-related experience in data mining, reporting tools and systems, data analysis with demonstrated proficiency in one or more of the functions related to the position.


Technical Skills & Knowledge


•    Proficiency in SQL, Excel, and other data analysis tools.
•    Knowledge of statistical concepts, hypothesis testing, and regression analysis.
•    Familiarity with basic data modeling and data visualization tools (e.g. Tableau)
•    Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communication to the needs and level of user.
•    Demonstrated ability to manage multiple projects simultaneously and efficiently, and to perform concurrent tasks that require technical and functional skills
 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
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