About Datacom
With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
Role Overview and Objectives
The Credit & Collections Specialist reports to the Team Lead – Credit & Collections and is responsible for collecting payments, investigating delinquent accounts, analysing account performance, making recommendations to release orders on past due accounts and investigating bankruptcy claims.
Role Responsibilities
The Credit & Collections Specialist is responsible for (but not limited to):
- Managing a ledger of customers and ensuring payment is made within agreed terms.
- Provide guidance, training and ongoing support to the Credit & Collections Specialist, fostering their professional development and technical capabilities
- Supporting the Team Lead - Credit and Collections with implementation of enhancements that will improve service quality and/or reduce the cost of doing business.
- Supporting the accounts receivable team to assist collection strategy processes.
- Monitoring and analysing collection trends and identifying debt issues at an early stage for resolution.
- Analysing, providing recommendations and implementing process improvements.
- Building rapport and liaising with stakeholders to solve queries relating to disputed invoices.
- Monitoring change in credit status and alerting/updating internal and external stakeholders on significant credit status changes.
- Monitoring and escalating internal collections.
- Documenting customer status updates for the senior leadership team.
- Performing financial analysis and review.
- Developing and maintaining effective working relationships with key business stakeholders to understand core business functions.
- Supporting the continuous monitoring and evaluation of key performance indicators, forecasting and trends.
- Ensuring governance and risk management strategies comply with applicable legislation, commonwealth government policy, relevant standards, contract obligations and the strategic priorities of Datacom.
- Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reports all incidents, hazards or unsafe work practices as per Datacom policy.
Requirements
Knowledge
- Knowledge and experience in business performance and finance.
- Understanding of the business and technology strategies in which the organisation operates.
- Strong strategic background, with an ability to grasp the big picture.
- Knowledge of finance management practices with a clear understanding of the relationship between costs, utilisation and project revenue.
Experience
- 6+ years of demonstrated experience in a similar role.
- Experience in Handling and Managing a team.
Skills
- Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
- Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
- Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
- Ability to frequently interact with a variety of stakeholders and team members.
- Ability to transform customer requirements into a technical solution and work according to deadlines.
- Effective presentation skills with the ability to convey technical information across various levels.
Benefits
Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!
We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
