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Service Desk Analyst II

Nordic Global
Pilipinas
Full time
2 days ago

Make a difference. Be happy. Grow your career.

IT SERVICE DESK AGENT II

The IT Service Desk Agent II provides first and 1.5 level support to organizations by answering calls, chats, and e-mails from end users by troubleshooting IT issues from end-users, and documenting issues to be handed off to an application support team.  This role will also assist in coaching and training IT Service Desk Agent I’s and be available as a resource to Service Desk team members.

Key Responsibilities

The IT Service Desk Agent II will be responsible for, but not be limited to:

Skills and Experience

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

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