Job Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement
This role is categorized as hybrid, mid to night shift. This means the successful candidate is expected to report to the GM Philippines office one to three times per week or month, or other frequency dictated by the business.
The Role
The HR Service Delivery (HRSD) Product Owner is a member of the HR Technology team and responsible for implementation and evolution of the ServiceNow HRSD platform. This role will have direct reports and be responsible for strategy and delivery of seamless and intelligent employee experiences using the ServiceNow HRSD platform.
The Product Owner works closely with People Services, HR Technology and IT stakeholders to implement scalable solutions and responsible for defining and executing the HRSD product roadmap, aligning with HR organization goals and helping maximize value from investments in ServiceNow, Workday HCM and Agentic AI platforms such as Moveworks.
What You'll Do
Own the ServiceNow HRSD product roadmap, backlog and delivery of solutions that enhance employee experience.
Champion the use of ServiceNow’s Unified Data Fabric and native AI/ML capabilities to streamline workflows and enhance automation.
Ensure solutions are aligned with enterprise architecture, governance and security standards.
Join the HRSD implementation team and create an operational model to support HRSD after go-live (in collaboration with cross functional stakeholders).
Ensure seamless integration with Workday HCM, maximizing bi-directional data flow and alignment across systems.
Partner with HR Technology and IT teams to design and implement workflows with agentic AI systems such as Moveworks, enabling conversational AI services for employees.
Collaborate and lead team members including Developers, System Administrator, and Citizen Developers.
Facilitate agile backlog grooming, standup meetings, retrospectives, etc., to ensure user stories and requirements are clearly defined and delivered iteratively.
Partner with COEs, and HR Technology and operations teams to gather needs, align priorities, and translate business objectives into digital capabilities.
Provide technical leadership and oversight for platform upgrades, training, and adoption across the enterprise.
Leverage ServiceNow reporting and analytics capabilities to monitor usage, measure ROI, and continuously optimize performance.
Additional Job Description
Your Skills and Abilities (Required Qualifications)
Bachelor's degree in technology or equivalent
5+ years experience in HR Technology or HR Operations with a focus on ServiceNow HRSD
Demonstrated experience leading HRSD implementations, including configuration and testing
Experience working in a hybrid ServiceNow operating model where the platform is managed between HR Technology, Shared Services and IT
Familiarity with ServiceNow’s Unified Data Fabric and native AI capabilities
Strong background in agile product ownership, with experience defining and managing backlogs
Excellent communication and stakeholder engagement skills across HR, IT, and leadership teams
Understanding of low-code/no-code development and governance in enterprise platforms
Willingness to work on night shift (mid to night shift, flexible working hours to support US time zones)
What Will Give You A Competitive Edge (Preferred Qualifications)
ServiceNow Certified HRSD Implementer or equivalent implementation experience
ServiceNow Certified System Administrator (CSA)
Knowledge of agentic AI systems (e.g., Moveworks) and experience integrating them into enterprise HR ecosystems
Expertise in Workday HCM configuration or integrations
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
