Job Summary:
We are hiring CSR (Customer Service Representatives) to serve as the first point of contact for customers, providing product and service information, resolving concerns with accuracy and efficiency, and ensuring overall customer satisfaction. This is a voice and non-voice, back-office role ideal for detail-oriented individuals with basic computer skills.
Responsibilities:
- Respond to customer concerns, inquiries, and feedback while ensuring a high level of satisfaction
- Log all interactions and update customer information accurately
- Forward unresolved or complex concerns to the appropriate department
- Uphold a courteous, professional, and empathetic tone in all communications
Qualifications:
- Excellent verbal and written communication abilities
- Must be open to working onsite and flexible with rotating shifts
- Accepting candidates who are college undergraduates, degree holders, senior high school graduates, or high school graduates (old curriculum)
Working Conditions:
- Schedule: Shifting work hours, including weekends and holidays depending on operational needs
- Training: Comprehensive paid training will be provided before deployment
- Workplace: Dynamic, collaborative, and fast-paced work environment
Perks You'll Enjoy:
- Competitive salary of PHP 20000 - PHP 27000
- Comprehensive HMO and health coverage
- Paid training programs
- Government-mandated benefits and 13th month pay
Urgent and Mass Hiring! entry-level, with or with no BPO experience accepted! Apply today and get hired immediately!
Job Type: Full-time
Pay: Php20,000.00 - Php27,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Language:
- English (Preferred)
Work Location: In person
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