Job Responsibilities:
- Serve as the first point of contact for student inquiries about academic support, registration, and visa matters.
- Respond to phone calls and emails professionally and helpfully.
- Process student documents such as visa forms, academic records, and official letters.
- Monitor student attendance and academic performance; support follow-ups as needed.
- Maintain accurate student records using Excel, CRM systems, or Office 365.
- Assist with GPA tracking, course planning, and student forms (e.g., Add/Drop, appeals).
- Help organize timetables, teaching materials, and student events.
- Support compliance interviews and visa-related administration.
- Deliver excellent customer service and work closely with internal teams and partners.
- Perform general administrative tasks and other duties as assigned.
Qualifications & Skills:
- Bachelor's Degree of any course
- Experience in administrative or student support roles is preferred
- Strong data entry skills with attention to detail
- Excellent coordination and organizational abilities
- Strong customer service and communication skills (verbal and written)
- Proficient in Microsoft Office (especially Excel, Outlook, and Office 365)
- Able to manage multiple tasks and prioritize effectively
- Comfortable working independently and as part of a team
- Familiarity with CRM systems or student databases is a plus
- Willingness to support diverse student needs in a professional manner
Work Arrangement:
- On-site work set-up for 4 months then transition to hybrid (2x a week) after a successful 3rd month review.
- Work Schedule is 3:00 PM to 12:00 AM, weekends off.
- Work Location: Robinsons Zeta Tower, Bridgetowne, C5 Road, Ugong Norte, Quezon City. Building is across IPI Pasig. Area is accessible from Ortigas CBD, Eastwood, C5 Road, and Rizal areas.
Job Types: Full-time, Permanent
Pay: Php24,000.00 - Php27,000.00 per month
Benefits:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
- Afternoon shift
- Fixed shift
- Monday to Friday
- Overtime
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Pasig: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How soon can you start?
Education:
- Bachelor's (Preferred)
Work Location: In person
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