Qualifications
- Minimum 3 years of proven experience in a production engineering role, with a focus on machine or equipment troubleshooting
- Completed bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related field
- Familiarity with CAD software and other engineering tools
- Excellent communication and interpersonal skills, with experience interacting with diverse customers.
- Flexibility and willingness to work in various shifts to support our global customer base.
- Strong problem-solving skills and the ability to manage multiple tasks effectively.
- Proficient in Microsoft Office
Job Description
- Proactively Resolving Customer Issues: You'll be the first point of contact for customers seeking support, expertly handling inquiries received through various channels, including phone, email, and online platforms. You'll use your problem-solving skills to identify solutions and escalate complex cases as needed.
- Mastering Our CRM Systems: You'll be proficient in using our CRM systems for ticket creation and manage customer support cases efficiently, ensuring a smooth and organized workflow.
- Providing Multilingual Support: You'll communicate effectively with customers in both English and local languages, offering personalized guidance and support. You'll also have the opportunity to collaborate with colleagues in other locations to expand your language skills.
- Collaborating for Success: You'll work closely with internal teams, including developers and external partners, to resolve complex issues and ensure customer satisfaction.
Job Type: Full-time
Pay: Php30,000.00 - Php35,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Promotion to permanent employee
Schedule:
- Day shift
Supplemental Pay:
- 13th month salary
Application Question(s):
- Are you willing to work in Laguna?
Education:
- Bachelor's (Required)
Experience:
- Support Consultant Digital: 3 years (Required)
- AutoCAD software: 3 years (Required)
Work Location: In person
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