Pointwest is hiring a dynamic and experienced Team Lead for Project Jolly Angels, a Home Health Care initiative under our Healthcare Business Unit. This role is responsible for daily team operations, performance management, client communication, and staff development—ensuring service excellence and continuous improvement in line with Pointwest’s core values of Leadership, Excellence, and Innovation.
Key Responsibilities
Lead daily operations and monitor performance to ensure adherence to SLAs and quality standards
Serve as the main client contact and manage escalations professionally and promptly
Distribute workload efficiently and track productivity, quality, and turnaround time
Coach and develop team members to reach performance goals and foster career growth
Drive continuous improvement initiatives to enhance processes and service delivery
Promote a culture of agility, collaboration, innovation, accountability, and customer centricity
Performance Metrics
SLA and quality compliance
Client satisfaction and retention
Team productivity and efficiency
Coaching impact and employee engagement
Process improvement implementation
Qualifications
Bachelor’s degree in Nursing, Healthcare, Business, or related field
Minimum 3 years of leadership experience in healthcare BPO or RCM operations
Strong knowledge of Home Health RCM and OASIS documentation
Excellent communication, problem-solving, and stakeholder management skills
Proven experience in team coaching and performance tracking
Proficiency in Google Workspace, Microsoft Office, and relevant billing systems
Be part of a company that values people and purpose. Grow with Pointwest. Apply now and help us deliver excellence in healthcare solutions.
Emergency Room (ER) Medical Biller (Arthur Lawrence Project)
Pointwest is looking for a detail-oriented and results-driven ER Medical Biller to join our Healthcare Business Unit. In this role, you will be responsible for preparing and submitting medical claims for emergency room services while ensuring billing accuracy, timeliness, and compliance.
Key Responsibilities & Performance Metrics
Claims Accuracy & Patient Communication
Accurately update patient records and verify insurance details
Review documentation for payer compliance
Communicate billing information with professionalism
Target: 98% accuracy in claims | <24-hr response time to inquiries
Revenue Cycle Management
Submit claims to Medicare, Medicaid, and insurers
Follow up on denials and rejections
Provide account reconciliation and financial reporting
Target: 95% first-pass acceptance rate | <10% AR aging >90 days
Process Improvement
Recommend and participate in workflow enhancements
Handle special projects and tool optimization
Target: Participate in at least 1 improvement initiative per quarter
Learning & Mentorship
Join training, stay updated on billing trends
Mentor new team members and contribute to documentation
Target: Timely completion of certifications | Active coaching participation
Qualifications
Bachelor’s degree in Health, Finance, or Business
CPB/CPC certification preferred
1–2 years of ER or urgent care billing experience
Knowledge of CPT, ICD-10, HCPCS; EMR and billing platforms
Strong communication, analytical, and organizational skills
Be part of a team that values accuracy, empathy, innovation, and growth. If you thrive in a fast-paced healthcare environment and take pride in meticulous billing work, we’d love to meet you!
