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Role: Team Lead - Operations
Experience: 3-5 Years.
Location: Philippines.
About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
Executive Summary:
Direct and mentor a high-performing international inside sales organization, executing across
the United Kingdom, Australia, and Singapore time zones. Optimize sales outcomes, facilitate
professional development, and implement streamlined sales methodologies.
Core Responsibilities:
- Provide strategic leadership and professional mentorship to a geographically dispersed inside sales team operating within the UK, AU, and SG time zones.
- Conduct structured individual coaching sessions to elevate sales proficiency and optimize performance metrics.
- Monitor and disseminate comprehensive reports on team sales metrics and Key Performance Indicators (KPIs).
- Implement and manage efficient sales protocols and operational workflows.
- Engage in collaboration to enhance the overall sales lifecycle.
- Provide ongoing professional development opportunities and advanced training programs for team personnel.
- Cultivate robust professional relationships with team members, fostering a positive and highly motivating work environment.
- Promote and sustain a corporate culture characterized by a passion for sales and a commitment to operational excellence.
- Coach Inside Sales Representatives (ISRs) in advanced sales techniques, comprehensive product knowledge, and sophisticated client relationship management, to drive optimal performance.
- Ensure team member accountability for achieving sales targets and adhering to established protocols, while providing constructive feedback and support to ensure success.
Required Qualifications:
- Substantial and demonstrable experience in sales and sales management.
- Exceptional leadership acumen and professional coaching capabilities.
- Superior communication and interpersonal proficiencies.
- Proven experience in managing teams.
- Advanced proficiency in Customer Relationship Management (CRM) (Salesforce) software and associated sales tools.
- Demonstrated ability to analyze complex data sets and formulate informed strategic decisions.
- Demonstrated capacity for critical thinking and resolution of intricate sales challenges.
- A pronounced commitment to sales excellence and the professional development of personnel.
- Exceptional ability to build professional relationships and motivate individuals.
What’s in it for you?
- We are a rapidly growing organization with opportunities across the globe.
- We believe in continuous learning and encourage our teams to do so through training programs that are catered to personal and professional development.
- We are a people-first organization with policies and process that help you bring the best version of yourself into work.
If you’re up for this job, go on and hit the “Apply Now” button!
