Position Summary:
This position reports to Mgr Shipboard HR Strategy & Services In this position the Team
Leader is responsible to lead the team of Specialists and Recruiters who provide short-and
long-term work force recruiting and scheduling services These services meet the
operational guidelines from the Manager and Fleet Operations Management and provide
the workforce needs of the fleet
The team leader ensures that the team complies with the processes and procedures
established by Fleet Par Levels; operational initiatives required for scheduling and the
placement of new hires Provides the job training and identifies the best recruitment
sources for specific needs Liaisons with the Logistics and Projects Specialist position
to proactively plan for heavy travel seasons restrictions limited travel periods or other
instance where workforce-scheduling needs will increase
Essential Duties and Responsibilities:
- Works closely with team members to ensure timely and accurate scheduling
- Supervises compliance to established Par Levels Step-Up Team Rotations and
other operational initiatives
- Works with Global Hiring Partners to ensure recruiting and confirmation of returning
or joining CFM to ensure standards are met and maintained in accordance with
company guidelines
- Ensures team members follow an established process to place suitable candidate
selections on ships
- Clear understanding of GAP Pool processes by all team members maintained in a
ready to work Pool of qualified and experienced candidates
Clear understanding of the various brands on board- lifestyle and our brand service
philosophies for communication with potential candidates
- Ensure all team members understand the communication of policies and
procedures
- Timely processing of HP invoices for New Hires and confirmation of returning CFMs
for timely payment within 30 days of receipt
- Seeks to improve and optimize the team¿s effectiveness in the scheduling and
logistics processes
- Ensures that team follows short and long-term work force plan (schedules) for
shipboard customers
- Functions as a liaison between Corporate Travel Shipboard Management and
external hiring sources to ensure the team coordinates and optimizes logistics for
just in timerecruitment
- Works and meets regularly with client Managers of various operational departments
and services (ie Hotel F&B Entertainment etc) to determine scheduling and
planning concerns
- Provides on-the-job training to team members to improve current performance and
enhance future development
- Work closely with recruiters to ensure best recruitment sources candidate
selection standardized selection criteria continuous replacement and
maintenance of experienced candidate pool
- Ensures complete and accurate employee data tracking within the Enterprise One
System for all CFM Personal Data from point of hire including all Crew Movement
- Participates in special projects and performs other duties as assigned by
management
This job description in no way states or implies that these are the only duties performed by
the employee occupying this position Employees will be required to perform any other
job-related duties assigned by their supervisor or management
Qualifications:
- Experience in one or more of the following functions; workforce scheduling
planning recruiting and shipboard crew administration
- Knowledge of automated human resources systems preferred
- Good communication skills; reads writes and speaks English and has interpretative
skills for oral and written instructions
- Must be able to travel internationally and domestically
- Communication skills in second language strongly preferred (Spanish French
German or Italian)
- Working knowledge of computers Internet access and the ability to navigate within
a variety of Microsoft software packages such as Excel and Word
Knowledge and Skills:
- Leads the day-to-day activities of the team in recruiting scheduling and logistics
functions
- Applies knowledge and gains experience in supervisory skills
- Knowledgeable of world geography and time differences
- Knowledgeable of immigration and visa requirements related to seafarers in various
geographical areas
- Applies knowledge of flag and port state regulations related to shipboard positions
- Understands general concept of the shipboard organization
- Ability to apply policies and practices involved in the Human Resources function
- Ability to develop manage and lead a team in a positive and productive manner
- Able to administer performance management process using coaching and
counselling to improve performance
- Ability to communicate verbally and in writing to resolve problems and negotiate
resolutions in a multinational environment consisting of department heads
managers co-workers and shipboard employees
- Ability to recognize process improvements and make recommendations for change
- Work productively and lead a team under tight time constraints and stressful
situations
- Able to travel internationally and domestically
- Able to read speak and write English to understand and interpret written
procedures give and receive instructions in written and verbal form and effectively
present information and respond to questions from management co-workers and
shipboard employees
- Know and understand the needs wants job skills and dynamics of the
positions/jobs the team works on by meeting with the recruiter on a regular basis
Physical Demands:
The physical demands described here are representative of those requirements employees
must meet to perform the essential functions of the job with or without reasonable
accommodations The employee is regularly required to sit stand write review and type
reports compile data and operate a pc The employee communicates listens compares
variables and assesses information The employee may regularly move about the office
complex dock or vessel ascend and descend the vessel travel and lift pull/push or
move 10 pounds This position requires travel internationally and domestically aboard ship
Work Environment:
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of the job with or without
reasonable accommodations The environment includes inside/outside the office travel
and shipboard A high noise level is possible if visiting shipboard or offsite locations
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