1 year of team lead sme experience.
Excellent communication skills.
Experience in organizing training initiatives and company needs.
Confidence and skillful, can-do multi-tasking and handle people.
Can work with minimal supervision of the head operation.
Oversee the daily operations of the BPO team, ensuring that all processes are executed in accordance with company standards and targets.
Develop and implement strategic plans to enhance productivity, quality, and customer satisfaction while reducing costs.
Train, and mentor BPO staff, providing them with the guidance and resources necessary to perform their duties effectively.
Preside over Weekly/Bi-Weekly Ops Management Meeting, HR and Employees.
Perform performance reviews of staff, agents, and supervisors.
Job Types: Full-time, Permanent
Pay: Php25,000.00 - Php28,000.00 per month
Benefits:
- On-site parking
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Fixed shift
- Holidays
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Commission pay
- Performance bonus
- Tips
Ability to commute/relocate:
- Remote: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
