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Job Summary:
The Team Leader for the Executive Assistant Center of Excellence (EA CoE) is responsible for leading a high-performing team of Executive Assistants who provide critical administrative support to senior leaders across the organization. This role ensures operational excellence, fosters collaboration and innovation, and drives continuous improvement within the team. The Team Leader will play a vital role in aligning support services with business goals, building a culture of service excellence, and mentoring team members to achieve their professional best.
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Key Responsibilities:
Leadership & Team Management
• Lead, coach, and manage a team of Executive Assistants supporting multiple executives or functions.
• Foster a culture of trust, collaboration, and accountability within the team.
• Conduct regular check-ins, performance reviews, and developmental conversations.
• Champion team engagement, motivation, and recognition initiatives.
Operational Oversight
• Oversee daily operations and ensure consistent, high-quality administrative support is delivered.
• Monitor service level agreements (SLAs), workload distribution, and support effectiveness.
• Drive process standardization, documentation, and best practice sharing within the CoE.
• Identify and implement improvements in support tools, templates, and workflows.
Stakeholder Relationship Management
• Serve as the primary liaison between executives and the EA team, ensuring alignment and responsiveness to evolving needs.
• Facilitate feedback loops with business leaders to enhance the EA service experience.
• Act as an escalation point for issue resolution and conflict management.
Talent Development & Capability Building
• Identify training needs and coordinate upskilling programs (e.g., tech tools, executive communication, project coordination).
• Promote cross-training and knowledge sharing among the team.
• Support career pathing and succession planning within the CoE.
Strategic Contribution
• Contribute to the strategic roadmap of the EA CoE in partnership with senior leadership.
• Identify opportunities for innovation and automation to increase productivity.
• Support special projects and initiatives that drive organizational efficiency and effectiveness.
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Qualifications:
Education:
• Bachelor’s degree in Business Administration, Management, or a related field (preferred).
Experience:
• Minimum of 5 years experience as an Executive Assistant, with at least 2 years in a supervisory or team lead role.
• Experience working in a CoE or shared services model is an advantage.
• Proven success in leading remote, hybrid, or cross-functional teams.
Skills:
• Strong leadership and people management skills.
• Excellent communication, collaboration, and conflict-resolution abilities.
• High degree of professionalism, discretion, and judgment.
• Strong organizational and project management skills.
• Tech-savvy: proficient in MS Office Suite, virtual collaboration tools, and workflow systems.
• Agile mindset with the ability to adapt to changing priorities.
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Key Competencies:
• Leadership & Influence
• Strategic Thinking
• Operational Excellence
• Emotional Intelligence
• Coaching & Development
• Service Orientation
• Collaboration & Team Building
• Change Management
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