Responsibilities:
Technical Enquiries
- Resolve technical enquiries to a high level
- Select and explain the best solution for the customer’s needs
- Follow up to ensure action or resolution
- Organise freight collection for return-to-base repairs
- Open Service Calls in Salesforce & Priority
- Follow up open quotes
- Process payments
- Adhere to the Pentair/Ecoclear warranty claim process
- Provide indicative quote pricing for repairs to customers
General
- Support Repair Centres with phone and email technical support to customers
- Allocate work to Repair Centres as guided by the Technical Support Supervisor, to ensure a balanced workload
- Share knowledge of product failures with the Technical Support Team and Supervisor
Assist in the creation of Troubleshooting Guides
Requirements
Qualification:
- 3+ years’ experience in a similar customer support role
- Moderate technical knowledge of the Maytronics product range
- Strong problem-solving ability
- Expert phone contact handling and communication skills and active listening skills
- Proven experience with customer engagement platforms (Twilio is desirable)
- Familiarity with CRM systems and practices (Salesforce is desirable)
- Customer orientated and able to adapt/respond and communicate with different personalities
- Excellent written & verbal communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Proficient in Microsoft Office Suite
Benefits
Benefits:
- Fully work onsite (Corinthian Plaza, Paseo de Roxas, Makati)
- Full Time Employment with competitive salary and benefits
- Medical, dental, and vision insurance coverage
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