Country: Philippines | Work Location: Alabang, Muntinlupa
Salary: 60,000 – 70,000 PHP
We are looking for a Technical Support Specialist for our French client, who specializes in producing various types of glasses and collaborating with opticians. Their mission is to enhance the quality of life by improving the quality of vision.
Responsibilities
- As a Technical Support Specialist, you will be providing support for enterprise integration solutions, primarily focusing on system-to-system integrations utilizing the TIBCO suite of SOA tools, ensuring seamless data exchange and system interoperability;
- You will be creating and maintaining support documentation, including knowledge base articles and Standard Operating Procedures (SOPs), covering bug fixes, service improvements, and corrective actions derived from root cause analysis;
- You will be certifying production-level process code to ensure stability, compliance, and documentation completeness prior to deployment to production environments;
- You will be managing performance monitoring and administration tools associated with the TIBCO product suite, creating dashboards and views to enhance the visibility of operational and performance metrics across the integration platform;
- You will be supporting enterprise data integration, ensuring proper connectivity and consistency across web and mobile delivery layers, with an emphasis on real-time data delivery and platform reliability;
- You will be actively participating in product release cycles, contributing to improvements in user experience and collaborating with development teams to ensure smooth transitions from testing to production;
- You will be managing administrative and operational policies related to platform support, such as change and user management, product releases, environment provisioning, and performance alerts, ensuring the platform is robust and compliant with internal governance;
- You will be engaging directly with business stakeholders, serving as the primary interface for issues related to Application Management, integration platform behavior, and system enhancements;
- You will be communicating platform health, risks, and issue status to management, offering visibility into platform reliability and operational concerns;
- You will be ensuring compliance with corporate IT standards, including alignment with software development lifecycle (SDLC) policies, and will enforce process rigor for all enhancements, fixes, and new deployments—including post-deployment support.
Requirement
- 3+ years of hands-on experience supporting, developing, or securing enterprise web services, including high-availability, service-oriented platforms;
- 3+ years of experience with enterprise messaging middleware, such as TIBCO EMS, FTL, Rendezvous (RV), MQ Series, or open-source JMS frameworks;
- 3+ years of experience with TIBCO ActiveMatrix BusinessWorks, including working with adapters, shared resources, custom Java code, and process orchestration frameworks;
- Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition;
- Experience in Java application development, enabling customization and extension of integration services;
- Solid understanding of application virtualization and distributed infrastructure architectures (e.g., containers, cloud-based integrations, etc.);
- Experience with relational databases, including deployment, administration, SQL performance tuning, and managing integration-layer data persistence;
- Familiarity with application lifecycle management, including change management, incident response, and production operations processes;
- Experience with version control tools, particularly Subversion (SVN) or equivalent SCM systems;
- Excellent analytical, communication, and interpersonal skills, with the ability to collaborate effectively across IT and business teams.
Nice to have:
- Experience with TIBCO BusinessConnect B2B Gateway, Spotfire, Customer Information Management (CIM), TIBCO ActiveSpaces, and BusinessEvents;
- Proficiency in TIBCO monitoring and admin tools, such as TIBCO Hawk and TIBCO Administrator;
- Basic Linux/UNIX and Windows OS administration knowledge, including familiarity with shell scripting for system automation and task scheduling.
We Offer
- Salary for work amounting to 60,000 – 70,000 PHP;
- Monthly transportation allowance of ₱4,000;
- ₱3,600 de minimis monthly non-taxable allowance;
- HMO coverage from day 1 for you and 1 dependent;
- Equipment provided;
- Optical coverage;
- Year-end leave monetization;
- Gym subscription;
- Monthly supply of coffee!
Please be advised that we will only contact selected candidates
What to Know Before Applying?
We have a tight-knit team, creating some of the best work of their lives. We’re always growing and changing and occasionally places do come up so we are always on the lookout for talented people to join us. If you’re passionate about what you do then get in touch. We are always happy to take the time to listen and see what you can do.
Are you interested?
How Does the Recruitment Process Look Like?
How Does the Recruitment Process Look Like?
1
Initial Consultation
Initial Consultation
Have a short talk with our recruiter who will provide you with more details about our company and the specific project. Since the recruitment process can vary between projects, this conversation will outline the process that applies to you.
2
Client-Side Evaluation
Client-Side Evaluation
This stage involves a series of bespoke recruitment activities led by our client. It's designed not only to assess how your skills and background align with the project's demands but also to ensure that the project environment is the right fit for you. This dual-focus ensures that both parties can thrive in this partnership.
3
Signing and Starting Your Journey
Signing and Starting Your Journey
After successfully navigating the recruitment process, you'll sign your employment contract and begin your new role. We ensure a smooth transition into your position with comprehensive onboarding support.
Why Join Directio?
Innovative Projects
Work on cutting-edge projects that challenge and inspire you.
Career Growth
Access to continuous learning and development opportunities.
Supportive Environment
Join a collaborative team that values your contributions.
Competitive Benefits
Enjoy a comprehensive benefits package that supports your well-being.
Flexible Work Arrangements
Enjoy a healthy work-life balance with options for remote work and flexible hours.
Supportive Leadership
Benefit from approachable and supportive leaders who are committed to your success and development.
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