Organizational Overview:
- Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
- With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
- We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.
Profile Overview:
- Driven Sales Professional: Proven ability to exceed sales targets through lead generation, qualification, and closing. Experienced in building relationships with decision-makers and understanding their needs.
Strong Communication and Negotiation Skills: Excellent communication and presentation skills, enabling effective customer interactions, overcoming objections, and negotiating successful deals.
Customer-Focused Approach: Dedicated to providing exceptional customer service and building long-term relationships. Skilled at understanding customer needs and offering tailored solutions.
Roles & Responsibilities
- Exploring target market and identifying new leads and collecting them.
- Weighing Leads and approaching them by calling and reaching the right point of contact of the Property.
- Using sales scripts proffered by the company to drive sales and respond to customer rejections.
- Understanding the complexity of hotel operations and the Technology they are using.
- Understanding and solving any customer queries, or issues, if they have any reaching the right POCs, Escalating it if need someone else intervention.
- Understanding the issue with the Hotel operation software they are facing and maintaining fruitful relationships with existing customers by calling them.
- Understanding the Job requirements, do online research on competitors, Customers, products, and so on to get more insight. Expected to build strong relationships with decision-makers of the properties and understand their Technological priorities in Hotel Operations.
- Concentrating on hot leads, follow up and convert it into closure.
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales. Ensuring to meet Individual Quarterly and Annual Sales targets for each line of business of the company from telesales.
- Contacting clients to inform them about new developments in the company’s products.
- Developing quotes and proposals.
- Negotiating and renegotiating to close the deal.
- Providing round-the-clock support to customers.
- Identify opportunities for campaigns, and services, and make an alliance with Partners, and consultants that will lead to winning Sales for the company in Enterprise Accounts.
Key Competencies for the Role:
- Lead Generation and Qualification: Proficient in identifying and qualifying potential leads through market research and targeted outreach.
Communication and Presentation: Exceptional verbal communication and presentation skills, enabling clear and persuasive interactions with decision-makers.
Product Knowledge: Solid understanding of IT products and their functionality, specifically within the hotel operations domain.
Sales Acumen: Demonstrated ability to follow sales scripts, overcome objections, and close deals effectively.
Relationship Building: Skilled at building rapport and trust with customers, fostering long-term relationships.
Negotiation and Closing: Strong negotiation skills to achieve win-win outcomes and secure sales.
Customer Service: Committed to providing outstanding customer support and resolving issues efficiently.
Time Management and Organization: Ability to manage time effectively, prioritize tasks, and meet deadlines.
Resilience and Persistence: Maintains a positive attitude and perseveres through challenges to achieve sales goals.
Target Orientation: Driven to meet and exceed individual and team sales targets consistently.
Requirements:
- Preferred 1 + years of Experience in telesales.
- Fluent in English, Hindi, and Gujarati language.
- Willing to work in the US Shift
- Excellent communication & presentation skills over the phone.
- Able to learn IT Products & its functionality
- Lots of patience, able to manage clients calmly by understanding their needs
- The ability to follow scripts.
- Strong negotiation and consultative sales skills.
- Exceptional customer service skills
- Preferred proven Sales Track record in Telesales/Appointment Setter role
- Must have lapotp and good internet connection
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