Position Summary

The job holder shall perform the role of Training Analyst and will report to the Training Manager. The role will require working with subject matter experts to provide reporting services to the organization and will become an SME on LMS Reporting functionality. The Training Analyst should understand LMS reporting, data cleansing and presentation, Power BI, with excellent communication and collaboration skills. The training analyst will also work with the training team to provide training support to the organization, this will include mailbox monitoring, training documentation creation, training assignment and monitoring.

Essential Duties and Responsibilities (Key Activities)

• Carries out duties in compliance with established business policies and procedures.
• Demonstrates commitment to the development, implementation and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
• Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.
• Become an SME on the LMS Reporting functionality.
• Support the Training Manager in delivery of the centralized training service.
• Creation of Training Compliance reports and metrics on a defined basis, including:
  • Power BI reporting
  • LMS Reporting
  • Monthly KPI training metrics
• Generate Ad hoc reports requested from the business
• Assignment of training within the electronic learning management system and monitoring of completion by employees. This includes reporting to management of status and metrics of training compliance.
• Monitoring customer requests to ensure timely completion of request to meet customer requirements.
• Reporting on status of projects and customer requests to the Training Manager.
• Reviewing training records produced by managers and employees to ensure compliance to training process and quality requirements.
• Devise and/or provide assistance with the creation of assessments such as tests or quizzes to measure the effectiveness of the course.
• Maintain project documentation and course folders.
• Perform other duties and projects as assigned.

Dimensions – Education / Experience / Skills

Essential

• College degree in related field. Will accept appropriate level of experience in lieu of degree.
• At least 3 years’ experience working as a Training Coordinator / Training Specialist / Data Analyst.
• At least 2 years’ experience working within a regulated industry, such as ISO 9001 or equivalent.
• Intermediate skills with Power BI, MS Excel, including Pivot Tables, Charts and VLOOKUP
• Experience working with a Learning Management System.
• Professional presence, excellent oral and written communication and presentation skills.
• Demonstrated ability to be proactive and manage multiple projects simultaneously and focus on critical priorities.
• Proactive, solutions focused with strong attention to detail.
• Strong work ethic and ability to produce high quality work under tight deadlines.
• Ability to work effectively in a global environment.