Job Description:
The Transport Dispatch Manager is responsible for overseeing the daily dispatching operations of the transport fleet. This role ensures timely, cost-effective, and safe delivery of goods/services by managing drivers, routes, schedules, and coordination with clients and internal teams.
Key Responsibilities
- Plan, assign, and monitor daily dispatch schedules for drivers and vehicles.
- Ensure on-time deliveries and pickups while optimizing routes for cost efficiency.
- Monitor transport operations through GPS/dispatch software.
- Supervise dispatchers and drivers, ensuring compliance with company policies, safety, and regulatory standards.
- Manage communication between drivers, customers, and warehouse/operations teams.
- Handle escalations, delivery issues, and emergency rerouting.
- Maintain transport documentation (trip sheets, fuel logs, compliance reports).
- Track KPIs such as delivery time, vehicle utilization, and cost per trip.
- Support recruitment, training, and performance evaluation of dispatch staff.
- Ensure adherence to transport regulations, safety protocols, and customer.
Qualifications & Skills
- Bachelor’s degree in Custom Administration or related field (preferred)
- Proven experience (1-3 years) in transportation dispatch or fleet management under logistics industries
- Strong knowledge of transport regulations, routing, and dispatch software.
- Excellent communication, leadership, and problem-solving skills.
- Ability to handle high-pressure situations and multitask effectively.
- Proficiency in MS Office and transport management systems (TMS), GPS Tracking, Fleet Management Programs (if needed).
Key Competencies
- Leadership & Team Management
- Operational Efficiency & Route Optimization
- Customer Service Orientation
- Crisis & Conflict Management
- Analytical & Data-Driven Decision Making
Job Type: Full-time
Experience:
- Operations: 1 year (Preferred)
- Logistics: 1 year (Preferred)
Work Location: In person
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