Duties & Responsibilities:
· Ensures that the Wellness program and associated Minimum Wellness Standard are implemented and maintained.
· Contributes to MBR, QBR and HBR meetings with internal and external stakeholders and partners.
· Lead and manage the team of 3rd party Counsellors in the delivery of their assigned responsibilities.
· Attending and presenting at client meetings.
· Data gathering and analysis to measure effectiveness of the program content and initiatives.
· Maintains records, documentation, and reports for all wellness activities at site.
· Conducts monthly wellness audit and data review to ensure continued compliance with the Minimum Wellness Standards and client requirements.
· Manages client reporting requirements.
· Manages internal reporting requirements.
· Handles internal Wellness monthly audits, global audits and any client audits which may arise.
· Oversees the use of the T&S Wellness application on site.
· Creates and maintains monthly wellness calendars.
· Conducts frequent training sessions, including but not limited to “Welcome to Wellness”.
· Hosts frequent employee roundtable sessions.
· Engages with stakeholders as required to seek feedback for continuous improvement of the wellness program and associated offerings.
· Partner with internal departments to ensure that the wellness program is integrated into the recruitment and onboarding program.
· Works with the global research team on all matters of wellness research.
· Works with local operations teams.
· Completes periodic BATS reviews.
BASIC QUALIFICATIONS & EXPERIENCE:
· Experience in managing Wellness for Trust & Safety/Content Moderation teams.
· Minimum bachelor’s degree in psychology, counselling, or related field.
· Strong project management and problem-solving ability
· Team player with the ability to collaborate with multiple internal and external stakeholders (at all levels of the organization)
· Previous experience managing vendors.
· Ability to meet multiple demanding deadlines simultaneously.
· Excellent communication, presentation abilities and stakeholder management
· Strong organizational and analytical skills.
· Ability to be flexible, work creatively and analytically in a problem-solving environment.
· Proficiency in MS Office (Word, Excel, PowerPoint) required.
COMPETENCIES:
· Collaboration and communication
· Information gathering and analysis.
· Stakeholder Management
· Problem Solving
· Leadership
· Planning and organizing (Project management)
· Delivering at pace
Job Type: Full-time
Pay: Php30,000.00 - Php35,000.00 per month
Benefits:
- Company events
- Opportunities for promotion
- Paid training
- Pay raise
Education:
- Senior High School (Preferred)
Work Location: In person
Expected Start Date: 08/25/2025
