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WFM Analyst Sr-Real Time

ibex
Pilipinas
Full time
3 weeks ago

Overview

We're looking for a Real Time Analyst to join our Customer Service Operations team and help keep things running smoothly across all support channels. If you're sharp under pressure, comfortable making fast decisions, and have a solid grasp of workforce management in a contact center environment, we’d love to connect.

Responsibilities

What you’ll do: (5-7 most important tasks that define the role, capture the “day in the life”, supervisory responsibilities if applicable)

Qualifications

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