Founded in 2020, Lavender is the largest nurse-owned and operated online psychiatry and therapy office in the United States. Our extraordinary team of 100+ talented and like-minded folks works remotely from across the United States, Canada and the Philippines to collaboratively increase access to high-quality, high-touch mental healthcare. Lavender is a human-first organization and our people embody:
- A bias towards action
- A capacity for self-direction
- Originality and creative instincts
- Courageous and bold thinking
- And the potential to achieve even more
If you’re looking for a fast-paced, constantly evolving environment where your voice matters and you can truly have an impact creating high-quality, user-centric mental health services, we want to hear from you!
Lavender is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives and background will lead to a better environment for our team and a better experience for our clients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
Join the Lavender Team
We are currently seeking a Temporary Accounts Receivable Coordinator based in the Philippines to join our Billing team. This is a remote, contract role operating on Eastern Standard Time (EST).
The Accounts Receivable Coordinator is a detail-oriented and reliable billing professional who will support timely and accurate revenue cycle operations. The ideal candidate brings experience working within the U.S. healthcare system, particularly in insurance claim follow-up, payment posting, and resolving denials or rejections. This role is essential in ensuring clients receive smooth and transparent billing support, while maintaining financial accuracy across the organization.
What You’ll Be Doing
Patient Account Management
- Monitor patient accounts for outstanding balances and follow up on unpaid invoices
- Coordinate payment plans when necessary
- Verify insurance eligibility and benefits prior to claims submission
- Correct and update client insurance or billing details as needed
Claims Management
- Maintain and reconcile accounts receivable records
- Ensure timely follow-up on all outstanding claims
- Collaborate across departments to improve claims accuracy and resolve issues
- Identify and escalate coverage discrepancies or system inefficiencies
- Navigate complex insurance policies to ensure proper reimbursements
- Maintain HIPAA compliance and stay informed of billing regulations
Claims Follow-Up
- Investigate denied or rejected claims, determine cause, and take corrective action
- Submit claim corrections and resubmissions as needed
- Call insurance companies regularly (despite long hold times) to dispute and resolve issues
- Use tools to batch follow-ups and build relationships with network representatives
- Accurately document all activity and communication in the billing system
Payment Posting & Reconciliation
- Accurately post payments, adjustments, and write-offs from insurance payers and clients
- Apply credits and reconcile accounts to reflect correct patient balances
- Identify and correct posting discrepancies in collaboration with the billing team
What You Bring
- 3+ years of experience in accounts receivable in a U.S. healthcare setting
- Strong understanding of insurance claim workflows and payer guidelines
- Experience following up on rejections or denials beyond first-pass resolution
- Excellent verbal and written communication skills
- Comfort managing long hold times and persistent follow-ups
- Strong analytical thinking and problem-solving abilities
- Familiarity with ClaimMD, Office Ally, and Availity (preferred)
- Proficient in billing software and basic Excel or Google Sheets
- Must have your own computer, stable internet connection, and a quiet, professional remote work environment
- Ability to work full-time on Eastern Standard Time (EST)
Why You Should Join Lavender
- Be part of a mission-driven company expanding access to mental healthcare
- Remote role with a collaborative, global team
- Temporary contract with opportunity to work on high-impact billing processes
- Fast-paced, supportive work environment
Compensation
This is a temporary, hourly contract role. Compensation is based on experience and local market rates.
To Learn More
Visit our careers page at: https://www.joinlavender.com/careers
Bring Your Whole Self to Work
Lavender is committed to creating an inclusive and supportive workplace where everyone can thrive. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, national origin, or any other status protected by law.
If you require accommodation during the recruitment process, please contact people@joinlavender.com.