About the role
We are seeking a dynamic and experienced Team Leader - Billing to join our team at Kintetsu World Express Phils., Inc. in our San Dionisio, Parañaque City office. This is a full-time position that will play a crucial role in leading and motivating our billing team to deliver excellent customer service and support.
What you'll be doing
- Supervise and oversee the daily operations of the billing team, ensuring efficient and accurate processing of customer invoices and payments
- Provide coaching, training, and ongoing performance management to team members to develop their skills and drive continuous improvement
- Collaborate with other departments to resolve billing-related issues and ensure a seamless customer experience
- Analyse billing data and metrics to identify opportunities for process optimisation and cost savings
- Implement and monitor adherence to company policies, procedures, and quality standards
- Foster a positive, team-oriented work environment and promote a culture of excellent customer service
What we're looking for
- Minimum 3 years of experience in a similar team leader or supervisory role within a call centre or customer service environment
- Strong analytical and problem-solving skills with the ability to identify and resolve complex billing and payment issues
- Excellent communication and interpersonal skills, with the ability to effectively manage and motivate a team
- Proficient in using billing and customer relationship management (CRM) software
- Thorough understanding of billing processes, procedures, and industry regulations
- Demonstrated ability to work well in a fast-paced, deadline-driven environment
What we offer
At Kintetsu World Express Phils., Inc., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer:
- Comprehensive medical and dental insurance coverage
- Opportunities for career development and advancement
- Generous paid time off and holiday leave
- Discounts on various products and services
- Team-building activities and social events
If you are excited about the prospect of leading a talented billing team and contributing to the success of our organisation, we encourage you to apply now.
Job Type: Full-time
Pay: From Php25,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Life insurance
- Opportunities for promotion
Work Location: In person