ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced BPO TRAINER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Primary Responsibilities
- Managing employees by providing feedback and coaching sessions within the purview of account processes.
- Facilitate training based on the approved outline/curriculum for the account.
- Evaluate the trainee's speed to competency through CFU sessions, activities, and assessments.
- Provides post-training support.
- Document processes through recorded sessions.
- Material development creating: Process Guide, Process Maps, Training Outline, Calibration Logs, and Knowledge
Requirements
- Minimum of 6 months in the BPO industry as a TRAINER
- Strong computer skills with knowledge of Microsoft Excel/Google Sheets
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Excellent analytical skills
- Strong problem-solving skills
- Strong organizational skills
- Ability to work well in a team environment.
- Ability to work independently
- Willing to work in a Nightshift
- Willing to work onsite in Buendia, Makati and Shaw, Mandaluyong
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives