Company Profile
Atlantis is a leader in Asia's dive resort and liveaboard industry with an outstanding reputation (as evident on Tripadvisor and other review sites). We have consistently set trends and standards for the last two decades and work tirelessly to provide the ultimate scuba diving vacation for our guests. “Arrive as a guest, leave as a friend”.
The Position
The position will be based at the Atlantis Resort in Dumaguete. This is an onsite position only.
The CSR is responsible for handling all incoming reservations, both from guests and agents; communicating with guests and agents accurately, professionally, and promptly; reporting reservation issues to the CSR Team Leader and/or Reservations Manager; accurately identifying and entering payments; Ticket reservation and confirmation of online check-in and help sell services and packages.
Education
- College degree
Experience
- Two (2) years related work experience
- Proven customer support experience or experience as a Customer Service Representative.
- Experience in managing and handling OTA’s
- Experience in handling transfer services including booking domestic flights and ground transfers.
- Experience within the diving industry and an understanding of diving terminology and diver needs.
Knowledge & Skills
- Fluent in written & spoken English
- Proficiency in maths
- Proficient in computer use including Google, excel and able to pick up new systems quickly.
- Able to work on a graveyard/night shift and rotating schedules.
- Self-motivated and able to work independently.
- Excellent planning and problem-solving skills, highly organized, and a team player.
- Detail-oriented; ability to multitask, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Outgoing and friendly personality.
- Proven history of sales and an ability to upsell products and meet targets.
License and Certifications
- NA
Benefits
- A long-term career with a stable market leader
- Access to an extensive in-house training program
- 14 days Annual Vacation Leave (following one year of service)
- Convertible to Cash 5 days Sick Leave (following one year of service)
- In-house medical assistance that covers you, your spouse, and children below 18 years old (following one year of service)
- Discounts on all resort services
- Diving and dive career development
- Generous Tip Pool Scheme
CV’s failing to provide the above information will not be looked at
Job Type: Full-time
Pay: Php13,000.00 - Php18,555.00 per month
Benefits:
- Employee discount
- Flextime
- On-site parking
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person