- Assist inbound/outbound patient calls
- Address all queries from patients (insurance update, payment inquiry, refund request, etc.)
- Understand Client’s Business strategy and managed billing concerns
- Utilize and be familiar with current system functions, applications and enhancements
- The Customer Care Associate must achieve and maintain Client’s Key Performance Measures
- Suggest and share ideas for system improvement
- Experiments with and accepts new ideas in a positive and timely manner
- Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions
- Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Job Type: Full-time
Benefits:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Overtime pay
Application Question(s):
- Can you start as soon as possible?
- Are you amenable to work onsite? Our office is located in Northgate, Alabang, Muntinlupa City.
- How many year of BPO experience do you have?