Are you ready to make an impact? Join us as a Customer Service Specialist and jumpstart your career!
Key Responsibilities:
- Responding to queries and providing assistance for questions and problems.
- Following up with customers to ensure full resolution of issues.
- Running reports to analyze common complaints and problems.
- Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions
Job Highlights:
- Competitive salary package
- HMO for employee and 2 dependents
- Performance bonus
- Career development opportunities
Qualifications
- At least 1st year completed in college with no back subjects.
- Minimum 18 months relevant BPO work experience.
- We are also accepting High School Graduate or Senior High School Graduate with minimum of 4 years BPO working experience
- With good communication skills
- Preferably with Telco experience but not required
- With no issues working onsite 100% in our Muntinlupa, Alabang office
- With no issues working on night shifts, shifting schedule, weekends & holidays
Why choose us?
- Quarterly Performance Bonus
- 24 Leaves annually
- Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
- Outstanding career development opportunities and fast track career progression
- Enjoy a fair work-life balance.
- Learning and Development Trainings
- We value Inclusion and Diversity
- Great Place to Work Certified
Job Types: Full-time, Permanent
Pay: Php20,000.00 - Php28,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
- Night shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Highest educational attainment:
- Total BPO international voice experience:
- Unemployed?
Language:
- English (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person