RESPONSIBILITIES
- Perform outgoing calls, manage customer service inquiries from emails and chat.
- Identifying and assessing customer's needs to achieve satisfaction.
- Handle tickets, provide appropriate solutions and alternatives.
- Follow up to ensure resolutions.
- Keep records of customers interaction.
- Process Customer accounts.
- Follow communication procedures, guidelines and policies.
REQUIREMENTS
- High school graduate with some college education is preferred.
- Excellent English oral & written communication skills.
- Strong phone contact handling skills and active listening.
- Customer Orientation and ability to adapt / respond to different types of characters.
- Ability to multi task, prioritize and manage time effectively.
- Basic knowledge of computer programs like Word, Excel, and Powerpoint.
- BPO work experience is an advantage.
Job Type: Full-time
Ability to commute/relocate:
- Batangas City: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Required)
Work Location: In person