Be a part of our fast-growing team and unchain all the possibilities!
What is your mission?
We are looking for a results-driven Customer Service Representative with a strong background in client support, order processing, and problem resolution. This role is ideal for professionals who thrive in fast-paced environments, can handle escalated issues with professionalism, and are committed to delivering exceptional customer experiences.
You will provide the best service to our partner brands by performing these tasks:
- Handle escalated customer issues with urgency and care
- Answer inbound calls and chats from multiple accounts
- Respond to inquiries from various channels: email, voicemail, fax, and phone
- Process new customer orders and provide order updates
- Resolve service concerns by assessing customer needs and determining best solutions
- Provide accurate product and service information
- Recommend related or promotional products to drive additional sales
- Maintain strong attendance, punctuality, and adaptability
- Foster positive relationships with both internal teams and customers
- Share best practices to support team success
- Consistently achieve sales and service level targets
- Complete additional tasks and projects as assigned
Who are we looking for?
- Minimum of 2 years of customer service experience
- Experience in billing and invoice processing
- Strong verbal and written communication skills
- Must submit an audio clip (voice sample)
- Proficient in Microsoft Excel (Pivot Tables, Conditional Formatting, Charts, etc.)
- Flexible schedule—willing to work on holidays and weekends if needed
Company Perks:
- Above-industry salary package and incentives
- Comprehensive HMO benefits and life insurance from day 1
- Free learning and development courses for your personal and career growth
- Dynamic company events
- Opportunities for promotion
- Free meals and snacks
Job Types: Full-time, Permanent
Pay: Php35,000.00 - Php40,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
- Work from home
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Shift system
- Weekends
Supplemental Pay:
- 13th month salary
- Overtime pay
Experience:
- BPO: 2 years (Required)
- Billing: 2 years (Required)
- Invoice: 2 years (Preferred)
Location:
- Ortigas (Preferred)
Work Location: In person