Job Description:
- Voice Support: Handle inbound calls professionally, addressing customer queries, providing information, and resolving issues with a customer-centric approach.
- Non-Voice Support: Respond to customer inquiries via email, chat, or other written communication channels, ensuring accuracy and timeliness in every interaction.
- Multitasking: Seamlessly switch between voice and non-voice support channels to maximize efficiency and maintain high service standards.
- Documentation: Accurately record customer interactions and details in our system, maintaining comprehensive records for future reference.
- Problem Resolution: Identify and escalate complex issues to appropriate teams for resolution while striving for first-contact resolution whenever possible.
Requirements:
- Excellent Communication Skills: Strong verbal communication for voice interactions and impeccable written communication for non-voice channels.
- Customer-Centric Mindset: Genuine passion for providing exceptional customer service and the ability to adapt your communication style to suit different channels.
- Adaptability: Comfortable transitioning between voice and non-voice tasks, demonstrating flexibility in response to business needs.
- Problem-Solving Skills: Proven ability to analyze information, identify issues, and provide effective solutions across both voice and non-voice contexts.
- Team Collaboration: Work collaboratively with team members, sharing insights and best practices to enhance overall service delivery.
- Tech-Savvy: Basic proficiency in using customer service software, CRM systems, and relevant tools for both voice and non-voice support.
- Previous Customer Service Experience: Prior experience in a customer service or contact center role, handling both voice and non-voice channels, is advantageous.
- Flexibility in Work Hours: Willingness to work in shifts, including evenings and weekends, as required by the hybrid campaign's operational needs.
Job Types: Full-time, Permanent
Pay: Php150.00 per hour
Expected hours: 40 per week
Ability to commute/relocate:
- Davao City (Davao del Sur): Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Preferred)
Work Location: In person