Qualifications
· At least 1 year of experience in customer service or support
· Strong verbal and written English communication skills
· Comfortable handling calls, emails, and live chats
· Good problem-solving and active listening skills
· Willing to work night shifts, weekends, or holidays
· Ability to work in a fast-paced, team-oriented environment
Job Description:
- Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser cutting and engraving products.
- Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions.
- Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns.
- Build and maintain positive customer relationships to enhance overall satisfaction and loyalty
Job Type: Full-time
Schedule:
- 8 hour shift
Work Location: In person
Expected Start Date: 08/15/2025