Description
Virtual Staffing Solutions is currently looking for Customer Service Representatives to join our team. In this role, you will serve as a key point of contact for members' inquiries. You will play a vital role in ensuring prompt and accurate processing of member information while providing exceptional service and support.
Key Responsibilities
- Answer inbound and make outbound calls to prospective patients in a courteous and professional manner.
- Conduct medical pre-qualification screenings by verifying patient information, medical conditions, and prescription eligibility based on program guidelines.
- Accurately document all patient interactions and responses into the system while maintaining strict confidentiality and compliance with HIPAA standards.
- Collaborate with internal teams to ensure a seamless handoff to licensed agents or pharmacy staff when necessary.
- Stay up to date with product knowledge, compliance updates, and campaign changes to ensure accurate information is relayed to patients.
- Meet and exceed daily performance metrics such as call handling time, quality assurance scores, and conversion rates.
- Handle patient concerns with empathy, patience, and professionalism, escalating complex issues to supervisors when needed.
Skills, Knowledge & Expertise
- Previous customer service experience (remote experience is a plus)
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Ability to multitask and manage time effectively in a remote work environment
About Virtual Staffing Solutions
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.