At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Responsible for delivering a best-in-class experience for Roaming and International’s Inbound customers & wholesale partners. Focused on driving efficiency and account/supplier satisfaction through establishment of policies, systems, processes and improvements that will ensure seamless and superior service.
DUTIES AND RESPONSIBILITIES:
- Owns the end-to-end customer service and experience for International’s wholesale businesses, developing processes and policies that elevate the way we care for partners, suppliers and customers
- Orchestrates operationalization of processes for new business streams (eg. settlement, escalation, customer handling & resiliency, SLAs)
- Identifies opportunities for process optimization and efficiency gains in collaboration with support groups
- Oversees the managed service provider responsible for providing superior customer support
- Responsible for end-to-end inventory management and ensuring efficient order fulfillment
KPIs:
- Financial (Revenue from new revenue streams)
- Positive Partner Satisfaction Survey
- Increase operational effectiveness
- Issue Mitigation/ Resolution Rate
TOP 3-5 DELIVERABLES:
- Improve Partner Satisfaction
- Deliver Incremental GSR from New Businesses
- Future proof International business through process improvements
- Account & Supplier Management
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed
here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.