- Respond promptly to customer inquiries via live chat, email, phone, and social media.
- Resolve product, order, shipping, and return issues efficiently and professionally.
- Track and follow up on customer orders, refunds, and exchanges.
- Maintain a thorough understanding of our product catalog, promotions, policies, and procedures.
- Provide feedback to internal teams (e.g., marketing, product, fulfillment) based on customer interactions and concerns.
- Assist in updating FAQs, help center articles, and support documentation.
- Identify opportunities to improve customer satisfaction and reduce support volume.
Job Type: Full-time
Pay: Php16,000.00 - Php18,000.00 per month
Benefits:
- Company events
- Employee discount
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Performance bonus
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)