How to Apply:
Copy and Paste the Link below in the browser to generate the application form:
https://forms.gle/19qfxZAJKVgQPrQh6
Rate: Php 32,000 PHP/month
- Non-taxable allowance PHP 3,000.00
- Private Medical Plan subsidy upon regularization
- Combined annual paid 10 Vacation Leave and 6 Sick Leave (SL) Convertible to cash at end of calendar year) Credits earned pro rata monthly.
- Full statutory benefits as awarded by Philippine labor laws and regulations
- Performance incentives as approved by Vigo Industries. (Starts on the 3rd month)
Schedule: Monday - Friday: 8:30 PM - 5:30 AM PH time (Changes +1 hour during DST)
Note: Onsite for 6 months and can be allowed to work from home if they pass 6 month evaluation. Equipment is provided by Thrivesource.
Qualifications:
- At least 1 year of experience as Customer Support Representative.
- Technical Support experience is a PLUS!
- Knowledge in Salesforce is a PLUS!
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional and pleasant telephone manner.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- With performance incentives as it applies
- Willing to work on site for 6 months or more.
Responsibilities:
- Identifies, investigates, and resolves issues of customers
- Fields support calls, chat, email, and/or other communication
- Consults with customers to determine steps and procedures taken to identify and resolve the problem.
- Guides users through diagnostic and troubleshooting processes through verbal instructions.
- Collaborates with other staff to research and resolve problems.
- Performs other related duties as assigned.
Job Type: Full-time
Pay: Php32,000.00 per month
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
Work Location: In person