Job description
· Bachelor’s/College Degree in any field
· Good Communication and Team Player
· Excellent in Microsoft Office such as Excel, Word, Powerpoint
· Preferrable with Telco Experience
· With good conduct and behaviour
Duties and Responsibilities
· Responsible for the timely dispatch of the SOs and tickets to the assigned area; close coordination with the area managers or/and team leaders for the completion of dispatch
· Closely communicates with the field personnel, monitors and answers incoming call for the update status of SOs and tickets
· Accurately prepares the reports of all completed/closed SOs and tickets. Coordinates with the area manager or/and team leaders for those field personnel who have not given updates on their respective dispatched SOs and tickets especially for those work that are highly prioritized
· Regularly checks the IPMS and WMO for any remaining or updated SOs and tickets that need to be accomplished for the day; ensures to give timely updates on the status of the dispatched SOs and tickets.
· Should be able to monitor the SOs and tickets that are nearly to go beyond the required SLAs set by the client
· Prepares the summary of all dispatched SOs and tickets for the day for submission the client
· Closely coordinates with PLDT counterparts for the updates or/and verifies info in the SOs and tickets
Performs other clerical and dispatching duties as may be assigned from time to time
Willing to be assigned in Davao City
Job Type: Full-time
Pay: Php16,000.00 - Php18,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Experience:
- Dispatch Supervisor: 3 years (Required)
Language:
- English (Required)
Work Location: In person