The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This role works with all levels of customer organizations, tailoring the messaging to meet the needs of various stakeholders, including C-level decision-makers.
Key Responsibilities:
- Working alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions:
- Managing assigned prospects/customers to help progress sales opportunities.
- Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.
- Ensuring Sales Account Executives are being supported properly.
- Your role as a Solutions Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities.
- You will develop and apply best practice principles in the areas of Solutions Consulting, and have a good understanding of Service
- Design methodology, and be able to engage effectively with executive and middle-level management.
How does the Solutions Consultant engage in opportunities?
- They seek to understand customer requirements through consultative discovery efforts.
- Using a service design methodology, they uncover gaps in the customer experience (CX).
- They work with the customer to co-create solutions to bridge the CX gaps.
- They bring a unique perspective in matching Genesys solutions to customer requirements.
- They can address the needs of both business and technical influencers.
- They are effective at handling objections and demonstrating value.
Why consider this role?
- Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership.
- Work with talented colleagues who will help you increase your knowledge and experience in the industry.
Minimum Requirements:
- Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote.
- Strong time-management and organization skills.
- Ability to multitask and manage multiple streams of work simultaneously.
- Strong written and verbal communication skills.
- Ability to work and communicate effectively with internal stakeholders.
- Analytical ability (analyzing and reporting skills).
- Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)
- Proven record of meeting/exceeding established goals.
- Ability to communicate and present to management as required.
- 3+ years of previous business experience in one or more of the following areas:
- Software-specific Solutions Engineering (especially Cloud or SaaS Solutions, Microservices, etc.).
- Consulting experience in a software environment.
- International experience in Solutions Engineering or consulting experience is a plus.
- Enterprise software or contact center industry experience a plus.
Job Type: Full-time
Benefits:
- Company events
- Health insurance
- Life insurance
- Paid training
- Promotion to permanent employee
Application Question(s):
- Where are you currently residing?
- Are you amenable to work at a night shift or shifting schedule?
- Can you work on-site?
Experience:
- Solutions Engineering and Consulting: 3 years (Preferred)
Work Location: In person