Join our team while working from the comfort of your home!
IT SUPPORT
Job Description:
- Provide IT Support for Dialer & VOIP Management
- Activate caller IPs before/during shifts and maintain tracking sheets
- Manage DIDs and CID groups on dialers and portals (activation, deactivation, replacement)
- Monitor VOIP usage, report daily consumption, and troubleshoot call issues
- Upload, delete, and manage call recordings as requested
- Perform list uploads, duplicate checks, and send list results
- Create/delete user credentials and update access logs
- Coordinate with providers and assist in monthly projections and renewals
- Assist agents with troubleshooting their computers to fulfill client requirements
- Perform other IT-related tasks as assigned
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- Open to fresh graduates but must be a fast learner
- NBI clearance – high integrity is a must
- Strong attention to detail and accuracy
- Good communication and coordination skills
- Ability to multitask and respond quickly to technical issues during operations
- Logical approach to problem-solving
- Excellent organizational skills
- Able to work productively with minimal supervision and meet deadlines
- Able to work effectively under pressure and manage multiple tasks
- Proactive and able to take initiative
Must Have the Following Equipment:
- Laptop/Desktop (at least i3/i5 processor or any equivalent AMD processor with 8 GB RAM)
- Windows OS: 10 and above
- Computer headset with noise-cancelling feature
- High-resolution webcam
- Wired internet connection; minimum of 30 Mbps DL and 10 Mbps UL
- Software: Google Workspace, Microsoft Office, PDF Reader, Anydesk, Zoom
Why Join Us?
- Permanent work-from-home or hybrid work set-up at our Batangas City office
- Full-time and long-term employment
- Basic salary plus government-mandated benefits
- Health benefits, leave credits, bonuses, and other incentives
- Opportunities for leadership and promotion as we continue to grow
- Salary based on skills, attitude, performance, and attendance
- Work with US clients
Additional Details:
- Shift: Graveyard (Monday to Friday)
- Training: Less than a month
We look forward to working with you!
Job Types: Full-time, Permanent
Pay: Php14,000.00 - Php15,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Experience:
- IT support, VOIP systems, or dialer management: 1 year (Preferred)
Work Location: Remote