DUTIES AND RESPONSIBILITIES:
1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
2. Diligently attends to assigned tickets and provides support within the specified SLAs
3. Responsible with level 1 (phone & remote) & level 2 (on site) support.
4. Regularly updates on the status of assigned service request or incident.
5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned
service request.
6. Provides assistance to end-users on standard applications and specialized software.
7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to
the authorized person.
8. Responsible in formatting/Cloning of PC, Desktop, Laptops
9. Network connection configuration, testing and basic troubleshooting.
10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to
defragmentation/patches/virus updates)
11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate
authorities.
12. Performs other relevant tasks that may be assigned from time to time
POSITION REQUIREMENTS/QUALIFICATIONS
1. At least a graduate of any four-year IT degree
2. Amenable to work on-site
3. With strong knowledge in technical support
4. Knowledgeable in PC Troubleshooting
Job Type: Full-time
Pay: Php16,000.00 - Php17,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
Experience:
- Desktop support : 1 year (Required)
Work Location: In person